100% Financial Protection

How We Protect Your Money

Embarking on an expedition is an exciting and once-in-a-lifetime endeavour. After you place your reservation, we want you to have total peace of mind and enjoy the feeling of looking forward to your adventure rather than worrying if your money is secure.

All reservations made through North Pole Cruises automatically receive 100% financial protection. All funds paid to us are held securely until you embark on your life-changing adventure.

Whilst we only work with long-established, safe, and reliable partners with a proven track record delivering outstanding luxury expeditions, if the unforeseen were ever to happen, you would be 100% protected.

A great reason to book your expedition through us here at North Pole is that we provide 100% Financial Protection free of charge. Often, many operators don’t automatically offer this, meaning your money will be at risk if unforeseen events happen. We also add excellent service at no additional cost to you.
Please note financial protection differs from travel insurance, which covers you in case of cancellation or delay.

How Our 100% Financial Protection Works

Your financial security is of utmost importance to us, and we ensure the highest level of protection through our partners Protected Trust Services.

Protected Trust Services is a leading financial protection organisation specialising in the travel industry. As an Approved Body for the CAA (Civil Aviation Authority) and a Travel Trust Association (TTA) member, PTS offers a robust framework to protect consumers’ funds.

Financial Trust Account

With PTS, funds from our guests are deposited into a dedicated and independently managed trust account. This account is separate from our operator’s operational funds, ensuring that your money is ring-fenced and solely reserved for refund purposes in the unlikely case of an unforeseen event.

Independent Trustee Oversight

The trust account is overseen by independent professional trustees who ensure compliance with industry regulations. This oversight adds an extra layer of security and accountability, reinforcing the commitment to protecting consumers’ financial interests.

What Our 100% Financial Protection Offers You

Transparency and Financial Security

Ensuring the financial protection of your reservation is of paramount importance to us. When you make a reservation with us, you will be provided with a log in where you can view all your deposits and payments into our trust accounts, your itinerary, and essential travel information. Our helpful Travel Experience Team is always on hand to assist you if you have any payment queries.

Peace of Mind

Knowing that your funds are held in a PTS trust account provides peace of mind. In the highly rare event of financial challenges faced by one of our partner operators, your investment is secured, and you have a reliable and trusted avenue for obtaining a refund, along with the backing of our team, who would assist you in this eventuality. This is not automatically included if you book directly with an expedition cruise line or airline.

The Benefit of Reserving Through A Verified PTS Member

Membership of PTS guarantees that 100% of your monies are secure and indicates a commitment to adhering to industry standards for financial protection.
You are welcome to verify that we are a member of PTS via their website.

Frequently Asked Questions

Absolutely. Your financial security is of utmost importance to us, and we ensure the highest level of protection through our partners Protected Trust Services.

Yes. Our 100% financial protection applies to all reservations made through us, regardless of your home country.

Yes, you do. 100% financial protection is there to protect you in case of an unforeseen event such as an airline bankruptcy where, under normal circumstances, it could prove very difficult to recover your money.

Travel insurance is designed to cover you personally for your expedition for items such as material possessions, medical expenses, delays, missed departures, cancellations, and changes to itineraries.

For more information, please see our guide to Travel Insurance for Luxury Expeditions.

The Travel Experience Team here at North Pole would be your first point of contact, and they would assist you with your claim.

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